At Ultimate Sup, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we've established a straightforward return process through our warehouse facility.
Return Location & Hours
All returns must be delivered to our warehouse:
- Address: 5 Kaki Bukit Rd 2, #01-03, Singapore 417839
- Operating Hours: Monday to Friday, 10am to 6pm
- Closed on Weekends and Public Holidays
Return Process
Step 1: Submit Your Return Request
- Email our customer service at [your email] with your order number
- Wait for our confirmation email with a Return Authorization (RA) number
- You must receive our RA number before proceeding with the return
Step 2: Prepare Your Return
- Pack the item(s) securely in original or similar packaging
- Include all original tags, accessories, and documentation
- Write your RA number clearly on the outside of the package
Step 3: Return Delivery
- Deliver your return package to our warehouse during operating hours
- Bring your order confirmation email or proof of purchase
- Our warehouse staff will inspect the items upon receipt
- You will receive a return acknowledgment slip
Refund Information
- Refunds will be processed within 7 business days of receiving your return
- You will receive an email notification when your refund is processed
- Refunds will be issued to the original payment method
- Original shipping charges are non-refundable
- Return processing time: 2-3 business days
- Bank processing time: 3-5 business days
Eligible Items
Items must meet the following criteria:
- Returned within 14 days of delivery
- Unused and unworn condition
- Original tags attached
- Original packaging intact
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Intimate apparel and swimwear
- Sale items marked "Final Sale"
- Customized or personalized items
- Digital products
- Personal care items
- Items marked as non-returnable at the time of purchase
Exchange Policy
- Size/color exchanges are available within the 14-day return window
- Exchanges are subject to stock availability
- Only one exchange per order is permitted
- Exchange requests follow the same process as returns
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide order number and clear photos of the damage
- We will arrange a free return shipping label
- Replacement or refund will be processed priority
International Returns
- International returns must follow the same guidelines
- Customer is responsible for return shipping and any customs duties
- Please allow additional processing time for international returns
Contact Us
Need help with your return? Contact our customer service team:
- Email: customercare@ultimatesupsg.com
- Phone: +6588283695
- Live Chat: Available Monday-Friday, 9am-6pm (SGT)
Quality Guarantee
Ultimate Sup stands behind the quality of our products. If you're not 100% satisfied with your purchase, please let us know, and we'll make it right.
Policy Updates
We reserve the right to modify this return policy at any time. Changes will be posted on this page with an effective date.
Last Updated: 12/12/2024
Note: This return policy is governed by Singapore law and is subject to change without prior notice. For the most current version of our return policy, please visit this page.